Support

 

Welcome to IdleCropsStudio Support

Need help managing your farm or progressing faster? We’re here to assist with gameplay issues, bugs, and feedback.

1. Common Issues & Solutions

Game Not Launching

If the game does not start:

  1. Restart your device
  2. Update to the latest iOS version
  3. Close background apps
  4. Reinstall the game

Game Crashing or Freezing

Try the following:

  • Restart the game
  • Ensure sufficient storage
  • Update the game
  • Restart your device

Performance Issues

For smoother gameplay:

  • Close unused apps
  • Free up storage space
  • Use a supported device

2. Frequently Asked Questions

Is Idle Crops free to play?

Yes, the game is free to download and play.

Does the game collect personal data?

No personal information is collected. Only anonymized gameplay and device data.

Why did my progress reset?

Progress may reset if the game is reinstalled or played on another device without cloud saving.

How does idle progress work?

Your farm continues to generate resources even when you are offline, depending on your upgrades.

How do I report a bug?

Please email us with:

  • Device model
  • iOS version
  • Description of the issue
  • Screenshots or recordings (if possible)

3. Contact Support

For assistance:

📧 Email: support@idlecropsstudio.com
🌐 Website: https://idlecropsstudio.com
⏱ Response Time: 24–48 hours

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  Last Updated: December 2025 1. Introduction IdleCropsStudio (“we”, “our”, or “us”) develops and publishes the mobile game Idle Crops , a farming simulation and idle management game where players plant, water, harvest, and sell crops to expand and optimize their farm. We are committed to protecting your privacy. This Privacy Policy explains what information we collect, how it is used, and your rights when using our game on iOS devices. By downloading or using the game, you agree to this Privacy Policy. 2. Information We Collect 2.1 Gameplay Data (Non-Personal Information) We may collect anonymized gameplay data such as: Crops planted, harvested, and sold Farm progression and upgrades Earnings and in-game currency usage Time spent in-game and idle progress Player actions and interactions Achievements and milestones This information helps us improve gameplay balance and user experience. 2.2 Device & Technical Information To ensure stability and perform...
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